Coordinate and lead the service operation area for achievement the sales goals and customer satisfaction.
Administrate and coordinate the department resources.
ESSENTIAL DUTIES
Responsible for enumerating mechanical problems on customer vehicles, providing customers with an estimate of repairs, and promoting the sale of additional services.
Meet the monthly sales goals
Provide the total customer satisfaction.
Delegate and supervised the responsibilities of the employees.
Establish the necessary measure to safeguard the assets and interests of the company.
Provide a quality service for the internal and external customers.
Perform their duties with a sense of mutual respect, ethical, collaboration, tolerance and positive attitude toward their peers.
Protects organization's value by keeping information confidential.
RESPONSIBILITIES
Obtain accurate customer and vehicle data and input into computer
Review daily with the service techs the status of the vehicles in the service workshop.
Supports Service Advisors about the customer services and make requests.
Verify the achievement of sales goals.
Review the material inventory in washer workshop.
Daily review of invoices of internal orders.
Review the warranties status in floor plant.
Ensure that customers receive prompt, courteous, and effective service.
Serving as a liaison between technicians and customers.
Take ownership of the customer's concerns and correct concerns as required.
Ensure customer has a positive dealership experience.
Build relationships with customers.
Always leave a positive impression with the customer, deliver a great guest experience.
Greet customers in a timely, friendly manner
Handle customer complaints with integrity.
Refer the complaining customer to the appropriate individual for further communication.
Operate the department at maximum production, controlling costs, building a loyal customers, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Forecast goals and objectives for the department and strive to meet them.
Strive for harmony and teamwork with all other departments.
Prepare and administer an annual operating budget for the service department.
JOB PROFILE
LEVEL OF EDUCATION: BACHELOR DEGREE (PREFER) WILLING TO TRAVEL: YES
