Quick Service Team Leader

Job Title: Quick Service Team Lead Technician

Department: Service
Reports To: Service Manager
Location: South San Antonio Buick GMC
Job Type: Full-Time

Job Summary:

As the Quick Service Team Lead Technician at our Buick GMC dealership, you'll take the lead in delivering fast, high-quality maintenance services while mentoring and guiding a team of express technicians. You’ll combine your hands-on technical expertise with leadership skills to ensure efficient workflow, exceptional customer satisfaction, and strict adherence to GM standards and procedures.

Key Responsibilities:

• Lead and support the quick service team in performing GM-recommended services including oil changes, tire rotations, battery replacements, and multi-point vehicle inspections.
• Perform services including oil changes, tire rotations, fluid checks, and multi-point inspections.
• Supervise workflow to meet hourly throughput goals without compromising quality.
• Act as the first point of contact for technical support to express techs, providing real-time coaching and GM-specific guidance.
• Maintain clear communication with service advisors to ensure accurate repair timelines and proper customer updates.
• Perform quality control checks to ensure all work meets General Motors and dealership standards.
• Oversee daily shop operations related to quick service, including cleanliness, safety compliance, and tool organization.
• Assist with onboarding and training of new express service technicians.
• Support dealership CSI goals by ensuring quick service experiences meet or exceed customer expectations.

Qualifications:

• High school diploma or GED required; GM ASEP or other technical training preferred.
• Minimum 2 years of experience in automotive maintenance or light repair, preferably within a GM dealership.
• Leadership or team lead experience strongly preferred.
• GM STC (Service Technician Course) certifications are a plus.
• Strong mechanical knowledge of Buick and GMC vehicle systems.
• Excellent organizational and problem-solving abilities.
• Valid driver’s license with a clean driving record.

Working Conditions:

• Busy, fast-paced dealership service department.
• Frequent standing, walking, lifting (up to 50 lbs), and working in various weather conditions.
• Use of GM diagnostic and repair tools as needed.

Benefits:

• Competitive pay structure with bonus opportunities
• GM training and certification programs
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Employee discounts on vehicles, parts, and services

Opportunities for career growth within the Buick GMC brand family